Shipping policy

SHIPPING POLICY

Effective Date: July 2026

Thank you for shopping with ELIXIRA Switzerland.

We are committed to delivering your order quickly, securely, and with the premium service expected from a Swiss luxury skincare brand.

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SHIPPING DESTINATION

We currently ship online orders within Switzerland only.

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ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or Swiss public holidays will be processed on the next business day.

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SHIPPING METHODS

We offer:

• Free Standard Shipping (Switzerland)
• Express Shipping (CHF 6.00), where available at checkout

Shipping services are provided by trusted Swiss delivery partners.

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ESTIMATED DELIVERY TIMES

• Standard Shipping: 1–3 business days
• Express Shipping: 1 business day (where available)

Delivery times are estimates and may vary depending on the carrier, weather conditions, public holidays, or circumstances beyond our reasonable control.

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ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

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DELIVERY INFORMATION

Please ensure that your shipping address is complete and accurate before placing your order.

ELIXIRA Switzerland is not responsible for delays or additional delivery charges resulting from incorrect or incomplete shipping information provided by the customer.

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DELAYED OR LOST SHIPMENTS

If your order has not arrived within the expected delivery timeframe, please contact our Customer Care team.

We will work with the shipping carrier to investigate the shipment and provide an appropriate solution.

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DAMAGED SHIPMENTS

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photographs of the package
• Photographs of the damaged product

We will review your request and provide an appropriate resolution.

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CONTACT

ELIXIRA Switzerland

Zürichstrasse 46
6004 Luzern
Switzerland

Email:
contact@elixira.ch

Website:
https://elixira.ch

Swiss · Luxury · Perfected