Refund policy

RETURN & REFUND POLICY

ELIXIRA Switzerland

At ELIXIRA Switzerland, your satisfaction is our priority. We are committed to delivering products of the highest quality and stand behind every product we create.

RETURN WINDOW

We offer a 14-day return policy. You have 14 days from the date of delivery to request a return.

ELIGIBILITY

To be eligible for a return, your item must be:

• Unused and unopened
• In its original packaging with all labels intact
• Accompanied by proof of purchase (order number or receipt)

Please note: For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are defective, damaged, or incorrect.

EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable EU consumer protection laws.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

ELIXIRA Switzerland will cover the return shipping costs and will provide either a replacement product or a full refund at no additional cost.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Opened or used skincare products
• Sale or clearance items
• Gift cards
• Customized or personalized products

HOW TO REQUEST A RETURN

To request a return, please contact our Customer Care team at:

contact@elixira.ch

Please include:

• Your order number
• The reason for your return
• Photos if the product is damaged, defective, or incorrect

Our team will respond within 1–2 business days with further instructions.

REFUNDS

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

If more than 10 business days have passed since your refund was approved and you have not received your refund, please contact us at:

contact@elixira.ch

CONTACT

ELIXIRA Switzerland

Zürichstrasse 46
6004 Luzern
Switzerland

Email: contact@elixira.ch
Website: https://elixira.ch

Swiss · Luxury · Perfected