Refund policy

<p>RETURN &amp; REFUND POLICY</p>
<p>ELIXIRA Switzerland</p>
<p>At ELIXIRA Switzerland, your satisfaction is our priority. We are committed to delivering products of the highest quality and stand behind every product we create.</p>
<p>RETURN WINDOW</p>
<p>We offer a 14-day return policy. You have 14 days from the date of delivery to request a return.</p>
<p>ELIGIBILITY</p>
<p>To be eligible for a return, your item must be:</p>
<p>• Unused and unopened<br>• In its original packaging with all labels intact<br>• Accompanied by proof of purchase (order number or receipt)</p>
<p>Please note: For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are defective, damaged, or incorrect.</p>
<p>EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL</p>
<p>If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable EU consumer protection laws.</p>
<p>DAMAGED, DEFECTIVE OR INCORRECT ITEMS</p>
<p>Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.</p>
<p>ELIXIRA Switzerland will cover the return shipping costs and will provide either a replacement product or a full refund at no additional cost.</p>
<p>NON-RETURNABLE ITEMS</p>
<p>The following items cannot be returned:</p>
<p>• Opened or used skincare products<br>• Sale or clearance items<br>• Gift cards<br>• Customized or personalized products</p>
<p>HOW TO REQUEST A RETURN</p>
<p>To request a return, please contact our Customer Care team at:</p>
<p>contact@elixira.ch</p>
<p>Please include:</p>
<p>• Your order number<br>• The reason for your return<br>• Photos if the product is damaged, defective, or incorrect</p>
<p>Our team will respond within 1–2 business days with further instructions.</p>
<p>REFUNDS</p>
<p>Once your returned item has been received and inspected, we will notify you of the approval status.</p>
<p>If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.</p>
<p>If more than 10 business days have passed since your refund was approved and you have not received your refund, please contact us at:</p>
<p>contact@elixira.ch</p>
<p>CONTACT</p>
<p>ELIXIRA Switzerland</p>
<p>Zürichstrasse 46<br>6004 Luzern<br>Switzerland</p>
<p>Email: contact@elixira.ch<br>Website: https://elixira.ch</p>
<p>Swiss · Luxury · Perfected</p>